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neil rossi – canadensis, PA

“I went to Hermy’s on August 24th and although they were having a huge BMW event that day, they squeezed me in for service on my 2015 Triumph Rocket Touring. After waiting only five minutes on such a busy day (amazing) , Randy Lee, the technician assigned to me, came out and asked questions about the problems i’d been having with the bike. Not only did he LISTEN intently to my description but explained in terms I could understand, what he thought the problems cold be and took the bike inside. After only a few short minutes, he explained that the bike had a German restricted market tune installed, replaced that with LED USDM tune. He felt that would not only fix the problem but also add over 50 more horsepower to the bike. Now, over a month and a half later the bike is performing like a champion. It is now the bike I thought I was buying in the first place. Randy was amazing. In the 45 years I’ve been riding, I’ve never been as comfortable with having anyone work on my bike as him. I can’t thank him enough. And it was so reasonable. The whole team was great from Hermy on down. they have a new customer for life. Thanks to all.”

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